Acompanhe conversas em andamento e encerradas, aplique filtros e registre informações dos atendimentos.
A tela Chat reúne as conversas com os clientes. À esquerda fica a lista de atendimentos; à direita, a conversa selecionada, com as ações do atendimento no topo e a caixa de mensagem embaixo.
Abertos e Encerrados: alternam entre as conversas em andamento e as finalizadas. O número ao lado mostra quantas há em cada uma.
Buscar: localiza atendimentos por nome, número, protocolo ou trecho de mensagem.
Conexões, Filas e Usuários: filtram os atendimentos.
Meus: alterna entre os seus atendimentos e os de todos.
Salvar guarda os filtros, e Limpar filtros remove todos.
Os dois botões no canto superior esquerdo alternam entre a visualização em lista e em quadro (Kanban). No quadro, os atendimentos ficam em colunas: Bot, Em espera, Em atendimento e Encerrado.
Na lista, as abas Atendendo, Em espera e Bot separam os atendimentos pela situação. Cada card mostra o contato, a conexão, o atendente responsável, a data da última mensagem e há quanto tempo o atendimento está aberto.No topo da conversa aparecem o nome do contato, o número do ticket, o protocolo e o atendente responsável.
Em pausa 00:11Em pausa: você deixa de receber novos atendimentos. O contador mostra há quanto tempo a pausa começou.
Se você ficar um tempo sem mexer no sistema, o status muda sozinho para Ausente, e você deixa de receber novos atendimentos até voltar a interagir. O tempo é definido em Configurações, na aba Atendimento.Clique na chave para alternar entre os dois. O tempo em pausa aparece no relatório de Produtividade.Ao lado da pausa fica a chave Plantão, usada pelos atendentes escalados em um turno de plantão:
PlantãoPlantão desligado: você recebe só os atendimentos das suas filas de sempre.
PlantãoPlantão ligado: você também recebe os atendimentos das filas do plantão.
Você pode iniciar uma nova conversa com um contato salvo, ou salvar um contato ao criar uma novo atendimento com um número ainda não salvo.
1
Iniciar conversa
Clique no botão .
2
Preencha os dados
Após a etapa anterior vai abrir uma caixa onde você irá adicionar alguns dados.
No primeiro campo você pode selecionar um contato salvo ou inserir um número ainda não salvo (Ao inserir um número não salvo o sistema oferecerá a opção de salvar este contato);
No segundo campo você deve selecionar qual conexão (número cadastrado) será utilizado para iniciar esta conversa.
No terceiro campo você selecionará em qual fila este ticket de atendimento será aberto.
Após preencher os três campos basta clicar no botão salvar para iniciar a conversa.
Depois de abrir um atendimento, use os controles correspondentes na barra de ações. Os botões abaixo são exemplos visuais:
Retornar atendimento à fila. Devolve o atendimento para que possa ser assumido novamente.
Finalizar atendimento. Encerra o atendimento. Se a avaliação estiver ativada em Configurações, o cliente recebe a pesquisa de satisfação. A seta ao lado do botão oferece Encerrar em silêncio, que encerra sem enviar mensagens ao cliente.
Enviar protocolo. Envia o protocolo do atendimento.
Transferir atendimento. Encaminha a conversa para outro usuário.
O Enviar depois só funciona em conversas por conexões WhatsApp Business API (WABA) e Facebook Messenger.
Escreva a mensagem e clique em , ao lado da caixa de mensagem.
Escolha um atalho, como Em 1h ou Amanhã 9:00, ou defina a data e a hora. Confira a mensagem e clique em Agendar. Os envios programados podem ser acompanhados na tela Agendamento.
Os templates só podem ser enviados em conversas por conexões WhatsApp Business API (WABA).
Na conversa, use o botão na barra de composição da mensagem. Selecione um template aprovado, preencha os valores das variáveis, confira a prévia e envie.
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mint-text-sm mint-font-semibold mint-text-amber-800`,children:[_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=8a802664cc4a1c0ab1024841c2d0a47b`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/siren-on.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d3dc1690dbbaee79b3caf675ebf4cfbc 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2f30f9efe3ee9d5723dddcc79ac00cab 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c1acbe06555fd506bcee9233c4d82d5b 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=4eecc6c32c2fb17d1bb532d7ca4b9ff3 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2a42a1252365a40819f504d3770c2df1 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/siren-on.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=263cfcb3970aa5a3643ebdb96b1c5802 2500w`}),`Plantão`,_jsx(`span`,{className:`mint-inline-flex mint-h-4 mint-w-7 mint-items-center mint-justify-end mint-rounded-full mint-bg-amber-500 mint-px-0.5`,\"aria-hidden\":`true`,children:_jsx(`span`,{className:`mint-h-3 mint-w-3 mint-rounded-full mint-bg-white`})})]}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Plantão ligado`}),`: você também recebe os atendimentos das filas do plantão.`]}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`inicie-um-atendimento`,children:`Inicie um atendimento`}),`\n`,_jsx(_components.p,{children:`Você pode iniciar uma nova conversa com um contato salvo, ou salvar um contato ao criar uma novo atendimento com um número ainda não salvo.`}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Iniciar conversa`,children:_jsxs(_components.p,{children:[`Clique no botão `,_jsxs(`button`,{type:`button`,\"aria-label\":`Botão Novo Chat (exemplo visual)`,className:`mint-inline-flex mint-items-center mint-gap-1 mint-rounded-lg mint-bg-emerald-600 mint-px-3 mint-py-1.5 mint-text-sm mint-font-medium mint-text-white mint-transition-colors hover:mint-bg-emerald-700`,children:[_jsx(`span`,{\"aria-hidden\":`true`,children:`+`}),` Novo Chat`]}),` .`]})}),_jsxs(Step,{title:`Preencha os dados`,children:[_jsx(_components.p,{children:`Após a etapa anterior vai abrir uma caixa onde você irá adicionar alguns dados.`}),_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=206d3d8372970dee0685c816c980c7bf`,alt:`Janela Iniciar Chat com os campos de pesquisa de contato, Canal de conexão e Fila, e os botões Cancelar e Salvar`,\"data-og-width\":`959`,width:`959`,\"data-og-height\":`822`,height:`822`,\"data-path\":`src/img/start-chat.jpg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=5656a304adb5773c2a41f44fd2a705cd 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=a644c92290baa13995a07110fd12064a 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=80da1ae94e939f139c968da031749c54 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d4a871c14b475888ede36aca9eed99e7 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=0912e279e803742680637d090994fa9e 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/start-chat.jpg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e23596bc4964aaba6d6701eb49edc57e 2500w`})}),_jsx(`br`,{}),_jsxs(_components.ol,{children:[`\n`,_jsx(_components.li,{children:`No primeiro campo você pode selecionar um contato salvo ou inserir um número ainda não salvo (Ao inserir um número não salvo o sistema oferecerá a opção de salvar este contato);`}),`\n`,_jsx(_components.li,{children:`No segundo campo você deve selecionar qual conexão (número cadastrado) será utilizado para iniciar esta conversa.`}),`\n`,_jsx(_components.li,{children:`No terceiro campo você selecionará em qual fila este ticket de atendimento será aberto.`}),`\n`,_jsx(_components.li,{children:`Após preencher os três campos basta clicar no botão salvar para iniciar a conversa.`}),`\n`]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`assumir-um-atendimento`,children:`Assumir um atendimento`}),`\n`,_jsxs(_components.p,{children:[`Você pode assumir uma conversa que está `,_jsx(_components.strong,{children:`em espera`}),` ou no `,_jsx(_components.strong,{children:`bot`}),`.`]}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Verificando se há atendimentos pendentes`,children:_jsxs(_components.p,{children:[`Quando houver atendimentos pendentes, a quantidade de clientes aguardando aparecerá ao lado do nome da sessão `,_jsxs(`button`,{type:`button`,\"aria-label\":`Indicador Em espera, um ticket (exemplo visual)`,className:`mint-inline-flex mint-items-center mint-rounded-md mint-border mint-border-emerald-600 mint-bg-emerald-50 mint-font-medium mint-text-emerald-800 mint-transition-colors hover:mint-bg-emerald-100`,style:{height:`32px`,gap:`6px`,padding:`0 8px`,fontSize:`12px`,lineHeight:1},children:[_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=0b712e2d92c00891383e0837cd3febff`,alt:``,className:`mint-pointer-events-none`,style:{width:`14px`,height:`14px`,flexShrink:0},\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/circle-dot.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=acd7e2b6055d2a681cb1b71cfcc8c01a 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2b60317f5ac3cd94f1b53f0944e5da44 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d5d37e8e8978a58ee113260dad31dc10 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=665664080d90bc62e25513688cf49898 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c163db9f3d119fdd1db559bdc660c365 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/circle-dot.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b192b932b95dbd5d3e5ff043687dbcb4 2500w`}),`Em espera (1)`]}),` .`]})}),_jsx(Step,{title:`Assumir o atendimento selecionado`,children:_jsxs(_components.p,{children:[`Além da sessão `,_jsx(_components.strong,{children:`Atendendo`}),` temos a seção `,_jsx(_components.strong,{children:`Em espera`}),` e `,_jsx(_components.strong,{children:`Bot`}),`. Caso queira assumir um atendimento destas categorias você pode faze-lo clicando no botão `,_jsx(`button`,{type:`button`,\"aria-label\":`Botão Assumir atendimento (exemplo visual)`,className:`mint-inline-flex mint-items-center mint-justify-center mint-rounded-lg mint-bg-emerald-600 mint-px-3 mint-py-1.5 mint-text-sm mint-font-medium mint-text-white mint-transition-colors hover:mint-bg-emerald-700`,children:`Assumir atendimento`}),` .`]})}),_jsxs(Step,{title:`Prévia da conversa antes de assumir o atendimento`,children:[_jsx(_components.p,{children:`Ao clicar no card do atendimento pendente é possível visualizar uma prévia do que foi dito pelo cliente ou pelo bot.`}),_jsx(Frame,{caption:`Este é o card onde se deve clicar`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=898cdc9302860f9a6f0f337210ba16b4`,alt:`Seção Em espera com o card de um atendimento pendente, mostrando contato, conexão, tempo de espera e o botão Assumir atendimento`,\"data-og-width\":`800`,width:`800`,\"data-og-height\":`396`,height:`396`,\"data-path\":`src/img/pick-up-ticket.jpg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=fc6e458a15f1360bc2e6204bbf58016b 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=7071697682f31e7c81a3962dfcd934e9 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=291a6c7d3dc900511e8fa131f4ebe51f 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=a7301024552fb2b6082448bf02445993 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=a4195583861ed2cf5f9743a3b9bea914 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/pick-up-ticket.jpg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=765932fcbc705bc83fc03c433bcad682 2500w`})})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`ações-disponíveis-no-atendimento`,children:`Ações disponíveis no atendimento`}),`\n`,_jsx(_components.p,{children:`Depois de abrir um atendimento, use os controles correspondentes na barra de ações. Os botões abaixo são exemplos visuais:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Retornar atendimento à fila`,\"aria-label\":`Retornar atendimento à fila (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-amber-100 mint-align-middle mint-transition-colors hover:mint-bg-amber-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e2d916edb3b9d1cce99af9fafe6cd30d`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`20`,width:`20`,\"data-og-height\":`20`,height:`20`,\"data-path\":`src/icons/return-to-queue.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=57ccc28dd6e1cdac9753bb68072a9ad1 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=237ca5c99dfe0993e12ea568366c112a 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=a92baf932a9313297e3c3a96c9f6b5b7 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=84602d22095b9e14eb6add51d931f670 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d307995270e87bd3f2a18e0753eed951 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/return-to-queue.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d4d72c001d491e75ddab61906a8b89f7 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Retornar atendimento à fila`}),`.`,_jsx(`br`,{}),`Devolve o atendimento para que possa ser assumido novamente.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Finalizar atendimento`,\"aria-label\":`Finalizar atendimento (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-emerald-100 mint-align-middle mint-transition-colors hover:mint-bg-emerald-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=4dabb58c43738d38077a994e5dcbaa6a`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`20`,width:`20`,\"data-og-height\":`20`,height:`20`,\"data-path\":`src/icons/finish-ticket.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=862a1d3dea3933ac33f3ae6534dff0a6 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=3421ae9312f7e3f96e393991aec21d52 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=364b75948c6968e9423cde889252b9cd 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e5bf567d6deaf859831079d69afe4561 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=36190ecb5bc7ecdb489e1819656cd89c 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/finish-ticket.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6a981ed217f20836928ae745e9f6696d 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Finalizar atendimento`}),`.`,_jsx(`br`,{}),`Encerra o atendimento. Se a avaliação estiver ativada em `,_jsx(_components.a,{href:`/configurar/conta/configuracoes`,children:`Configurações`}),`, o cliente recebe a pesquisa de satisfação. A seta ao lado do botão oferece `,_jsx(_components.strong,{children:`Encerrar em silêncio`}),`, que encerra sem enviar mensagens ao cliente.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Enviar protocolo`,\"aria-label\":`Enviar protocolo (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-slate-100 mint-align-middle mint-transition-colors hover:mint-bg-slate-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c3140644a81b6f33620ed4371b52ec86`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`20`,width:`20`,\"data-og-height\":`20`,height:`20`,\"data-path\":`src/icons/send-protocol.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=bac05c34779cddc7ff9682c5d53d4d38 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=1b2eda9a49e6d83b9aeac0d9f0b65bf3 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=08f50bdd25626a6c95b02ef26985f18e 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=7eefe816e13a97a8bdd524d7c681d8e3 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b8de8e7468249bad0df291d4cd025c1f 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/send-protocol.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=dd0fda72e8686a9edfff509b8207d061 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Enviar protocolo`}),`.`,_jsx(`br`,{}),`Envia o protocolo do atendimento.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Transferir atendimento para outro usuário`,\"aria-label\":`Transferir atendimento para outro usuário (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-slate-100 mint-align-middle mint-transition-colors hover:mint-bg-slate-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=ccd7e6b0465282ee3412afb0ab87dd71`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`20`,width:`20`,\"data-og-height\":`20`,height:`20`,\"data-path\":`src/icons/transfer-ticket.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c74c8cea005dca3db95fcdedd5f7b062 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=cc7ef7f9f061af5c5684989193ad2ace 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=70fa8bcb4883bf0bd23444b6e059a4d4 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=553220c166ed94fd2870dcd494d5b299 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2322dfd4b024faffe870aa6d9b9f5fb9 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/transfer-ticket.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6b5916d26a21047a3b07aa08c719c6b3 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Transferir atendimento`}),`.`,_jsx(`br`,{}),`Encaminha a conversa para outro usuário.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Excluir atendimento`,\"aria-label\":`Excluir atendimento (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-red-100 mint-align-middle mint-transition-colors hover:mint-bg-red-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2ab601d7baa9ad2c9eeaff48d6003475`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`20`,width:`20`,\"data-og-height\":`20`,height:`20`,\"data-path\":`src/icons/delete-ticket.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6e2a9c7301210c5b040bec21970b02bf 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=334960246fdfdfea52dc91a91172a928 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=1ff7c65ceb51c37487cd09d352c911c7 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=bcbf7708a9d99293d960436dacabdf3a 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=173cf04626c26de1df8e6a87080dbe8e 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/delete-ticket.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=ccfa381662b5d7137557172b95103788 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Excluir atendimento`}),`.`,_jsx(`br`,{}),`Remove o atendimento.`]}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`caixa-de-mensagem`,children:`Caixa de mensagem`}),`\n`,_jsx(_components.p,{children:`Na parte inferior da conversa ficam os botões da caixa de mensagem:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Emoji`,\"aria-label\":`Emoji (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-slate-100 mint-align-middle mint-transition-colors hover:mint-bg-slate-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=68e8327235e56edd6797a792954ee9b8`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/smile.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=10962002836fa1040b1664484f294c10 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=999afb6c5c2989a9f898afc2f7cbb2db 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=79a8845a168cbe28a8b92e44752e9ce7 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d573feb90a2d45a16403788a42b87936 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=863a9ac4cd69aa6223d4fc3a162ff45c 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/smile.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=14ac99de1f47289c4a5a127f12673510 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Emoji`}),`.`,_jsx(`br`,{}),`Abre o seletor de emojis para inserir um emoji na mensagem.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,\"aria-label\":`Botão de anexar arquivo (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-text-slate-700 mint-transition-colors hover:mint-bg-slate-100`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=0d4e1cb03506d181f69ccb26518d6d24`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/paperclip.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6e4ea0955d70d995c3f310dc93843f30 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=f265fc2b508d160a07ddf20e6089b066 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b15f36eab3b5fd74c5264d6fdcf08fa4 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e752f001ab970fe9af75eabc0717eeb3 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2a84d2be0701fa198bd0cc39d68744cc 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=cc55067c5384de432017bccbf947fb30 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Anexar arquivo`}),`.`,_jsx(`br`,{}),`Envia um arquivo. Veja `,_jsx(_components.a,{href:`#enviar-um-anexo`,children:`Enviar um anexo`}),`.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,title:`Assinatura`,\"aria-label\":`Assinatura (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-md mint-bg-slate-100 mint-align-middle mint-transition-colors hover:mint-bg-slate-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=dfb941d1951e220b0e77071caa8e5bb1`,alt:``,className:`mint-pointer-events-none mint-h-5 mint-w-5`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/signature.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=95558126506f44da8a60cf6115d18f20 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=185f4c76073a4d81f1f7aa6745b1cd15 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=af140a72b99f1f7bce6053f8eac4a024 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e86e40d90961a02a50f4ebc726b51b2d 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=bf18e4dae29b34ab8604f6273c9bce27 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/signature.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=1dbe5b59b0350379ca10ee6762eebd6e 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Assinatura`}),`.`,_jsx(`br`,{}),`Liga ou desliga a assinatura: com ela ativa, seu nome aparece no início das mensagens que você envia.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,\"aria-label\":`Botão Nota interna (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-text-slate-700 mint-transition-colors hover:mint-bg-slate-100`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=fccd95702a0069258352f2c4333157fa`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/internal-note.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=1b5e16ba55516ef227ddda51090c97ce 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=4c941e0b58947b77fb2eb2fa994f43fb 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c78d35037d01947ec8980a3f3a967b9b 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=eec534f698ebd8937f140b6cca4e6b3a 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=168b272bf47d79766b1179ce73addae9 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/internal-note.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=c2696767d8fd414ffff585d3d9a3a8e6 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Nota interna`}),`.`,_jsx(`br`,{}),`Registra uma mensagem visível só para a equipe. Veja `,_jsx(_components.a,{href:`#adicionar-uma-nota-interna`,children:`Adicionar uma nota interna`}),`.`,_jsx(`br`,{}),_jsx(`br`,{})]}),`\n`,_jsxs(_components.li,{children:[_jsx(`button`,{type:`button`,\"aria-label\":`Botão Enviar depois (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-bg-slate-100 mint-align-middle mint-transition-colors hover:mint-bg-slate-200`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=58a47358b44ce0a09669631dfef2fd6b`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/calendar-clock.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=d486388cb540db4954922c19659519e6 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b1a55285feaf41c34d11176711d3a521 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=8c5eb6f0fe214ceecd32783bf55a2eec 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6bdac50c70890f6f378c41a9dfdc10c4 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b75d9700d9010f482eb8de834e479e43 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/calendar-clock.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=0da4062b6a478de621f0cd0c4adac7e0 2500w`})}),`\\xA0\\xA0`,_jsx(_components.strong,{children:`Enviar depois`}),`.`,_jsx(`br`,{}),`Agenda a mensagem digitada (só em conexões WABA e Facebook Messenger). Veja `,_jsx(_components.a,{href:`#enviar-uma-mensagem-depois`,children:`Enviar uma mensagem depois`}),`.`]}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`enviar-um-anexo`,children:`Enviar um anexo`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Na caixa de conversa, clique no botão com o ícone de clipe de papel `,_jsx(`button`,{type:`button`,\"aria-label\":`Botão de anexar arquivo (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-text-slate-700 mint-transition-colors hover:mint-bg-slate-100`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=0d4e1cb03506d181f69ccb26518d6d24`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/paperclip.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=6e4ea0955d70d995c3f310dc93843f30 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=f265fc2b508d160a07ddf20e6089b066 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=b15f36eab3b5fd74c5264d6fdcf08fa4 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e752f001ab970fe9af75eabc0717eeb3 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=2a84d2be0701fa198bd0cc39d68744cc 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/paperclip.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=cc55067c5384de432017bccbf947fb30 2500w`})}),`.`]}),`\n`,_jsx(_components.li,{children:`Selecione o arquivo que deseja enviar.`}),`\n`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Os tipos e tamanhos de arquivo aceitos seguem os limites do WhatsApp.`})}),`\n`,_jsx(Heading,{level:`2`,id:`adicionar-uma-observação-ao-contato`,children:`Adicionar uma observação ao contato`}),`\n`,_jsx(_components.p,{children:`Use uma observação para registrar informações sobre o cliente ou o contexto da conversa no histórico do atendimento.`}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Abra o atendimento`,children:_jsxs(_components.p,{children:[`Na página `,_jsx(_components.strong,{children:`Chat`}),`, selecione a conversa desejada.`]})}),_jsx(Step,{title:`Acesse o menu de detalhes`,children:_jsxs(_components.p,{children:[`Localize o menu de detalhes do atendimento `,_jsxs(`button`,{type:`button`,\"aria-label\":`Botão do menu de detalhes (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-text-slate-700 mint-transition-colors hover:mint-bg-slate-100`,children:[` `,_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/menu.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=95f3033b879e60be7eabc80398d7b78a`,alt:``,className:`mint-pointer-events-none mint-h-4 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`,_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/plus.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=40bcb6bc0f0dcdc3f1e89af1cf09dd07`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/plus.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/plus.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=56f312f95897ce5c27699566c1c9c4ed 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/plus.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=f767b3f6706776e3d22d33933344a2b2 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/plus.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=70e98b62760157f11e92572c57fa5854 840w, 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interna`}),`\n`,_jsx(_components.p,{children:`As notas internas permitem compartilhar informações com outros usuários do Whatix sem exibi-las ao cliente.`}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Abra o atendimento`,children:_jsxs(_components.p,{children:[`Na página `,_jsx(_components.strong,{children:`Chat`}),`, selecione a conversa desejada.`]})}),_jsx(Step,{title:`Selecione Nota interna`,children:_jsxs(_components.p,{children:[`Na caixa de mensagem, clique no ícone de nota interna `,_jsxs(`button`,{type:`button`,\"aria-label\":`Botão Nota interna (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-w-8 mint-items-center mint-justify-center mint-rounded-lg mint-text-slate-700 mint-transition-colors hover:mint-bg-slate-100`,children:[` 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mensagem.`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/chat-enviar-depois.jpg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=e2726e5683be7c5782451ba7ee8260de`,alt:`Janela Enviar depois com os atalhos Em 1h, Em 3h, Amanhã 9:00 e Segunda 9:00, os campos de data e hora e a mensagem`,\"data-og-width\":`362`,width:`362`,\"data-og-height\":`357`,height:`357`,\"data-path\":`src/img/chat-enviar-depois.jpg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/chat-enviar-depois.jpg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=8a8ad3399416ef23ef6e351755c8e4c3 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/img/chat-enviar-depois.jpg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=eb8ec74043cfbd4a4d31776fa3704f27 560w, 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Confira a mensagem e clique em `,_jsx(_components.strong,{children:`Agendar`}),`. Os envios programados podem ser acompanhados na tela `,_jsx(_components.a,{href:`/atendimento/agendamento`,children:`Agendamento`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`enviar-um-template-do-whatsapp`,children:`Enviar um template do WhatsApp`}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[`Os templates só podem ser enviados em conversas por conexões `,_jsx(_components.strong,{children:`WhatsApp Business API (WABA)`}),`.`]})}),`\n`,_jsxs(_components.p,{children:[`Na conversa, use o botão `,_jsxs(`button`,{type:`button`,\"aria-label\":`Botão Template da tela Chat (exemplo visual)`,className:`mint-inline-flex mint-h-8 mint-items-center mint-gap-1 mint-rounded-md mint-bg-emerald-100 mint-px-3 mint-text-sm mint-font-medium mint-text-emerald-800 mint-transition-colors hover:mint-bg-emerald-200`,children:[_jsx(OptimizedImage,{src:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=f0188e0dbf80f1fc0235801b170fc42c`,alt:``,className:`mint-pointer-events-none mint-h-4 mint-w-4`,\"data-og-width\":`24`,width:`24`,\"data-og-height\":`24`,height:`24`,\"data-path\":`src/icons/type.svg`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=280\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=f5d7d9b5ec9c268d7a40bbc92a8321fe 280w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=560\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=634717b5a32b3079662f93161e190272 560w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=840\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=484f24bf25449fca50220a73d4659570 840w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=1100\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=be716de109a821f620a9c0d2353ac6e8 1100w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=1650\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=05f88e486bfae90aee69b9d9e816bcfb 1650w, https://mintcdn.com/whatix-help/7EYQERw5JQa0PoAD/src/icons/type.svg?w=2500\u0026fit=max\u0026auto=format\u0026n=7EYQERw5JQa0PoAD\u0026q=85\u0026s=a2d36c4fdad04595431e43c57b96745c 2500w`}),` Template`]}),` na barra de composição da mensagem. 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